Troubleshooting

What if my package gets lost or arrives damaged?

Lost Packages. We’re all about getting your order to you in perfect condition. But if it gets lost in transit, contact our customer support team at [email protected] with your order number and any relevant details. We’ll sort it out. Damaged Packa

When will I get my refund?

Once your eligible return has been approved and received, you’ll get an email confirming your refund’s been issued. From there, it’s down to your payment provider. Give it up to 5 working days to show up in your account. Patience isn’t fun, but hey,

My order was marked delivered but it’s not here.

Missed Delivery – What to Do Next. If no one was home at the time of delivery, the carrier will usually leave the package in a safe location. • Check around your home, including any secure areas where it may have been placed. • Ask neighbours o

What do I do if I receive the wrong item in my order?

Received the Wrong Item?. We’re sorry to hear you received the wrong item in your order! Please contact our team at [email protected] for further assistance. To help us resolve this quickly, please include:. • A photo of the item you received.

Why isn’t my profile link loading when I tap my VennCard?

So, you’re tapping your VennCard on someone’s phone, but your profile link isn’t loading? Let’s fix that. Here’s what to check:. 1. NFC Compatibility: Make sure their phone has NFC enabled. On most devices, it’s in the settings under ‘Connections’